FAQs

The AquaPurr has a trio of 3M Command Strips on the bottom that you use to secure it to the counter.  The 3M Strips have Velcro-type connections allowing you to pull the AquaPurr off the counter to clean underneath it.

Simply send a photo of your faucet and a close-up of your aerator’s face to 303-717-8898 along with your order number. We’ll determine the correct set of adapters for your AquaPurr.

If the included adapters don’t fit, just send a photo of the removed aerator, and we’ll help you find the right one.

Yes, the AquaPurr features an internal flow control valve that lets you set the water output anywhere from a gentle dribble to a strong stream.

The AquaPurr 5 motion sensor detects anything within 12 inches.  This is adjustable with the optional remote control.

Yes!  The AquaPurr 5 uses a motion sensor so it will detect any color of cat.

No. The AquaPurr only dispenses water when its sensor is triggered by your cat. You can also reduce the flow rate to minimize water use. Unlike recirculating fountains, there’s no need to clean out a reservoir, saving both water and time.

If your cat doesn’t take to the AquaPurr, returns are always accepted. Some cats may need a few months to adjust, while others might start using it right away.

The AquaPurr is silent during operation because it doesn’t use a pump. Instead, it uses an electric valve to let water pass through from your faucet

Yes. The AquaPurr connects via a faucet diverter valve, allowing you to direct water either to your sink or to the AquaPurr as needed.

Yes, but you will need to empty a catch basin, positioned under the drinking spigot, on a regular basis.

Consider the shower installation instead.  The supply can be connected to the shower neck and the AquaPurr can be on the floor of the shower.

The AquaPurr is compact, measuring approximately 3.5 inches in diameter and 5.2 inches tall

No, the AquaPurr does not filter water. It provides fresh water directly from your faucet. If you require filtered water, an add-on stand-alone water filter kit is available.

Yes. AquaPurr gives your cats fresh water each time they use it, unlike traditional fountains that use stored water and filters. Since it connects to your water supply, there’s no reservoir to dry out, get dirty, or need refilling.

With AquaPurr, several cats can drink whenever they want without fighting over water. You also won’t have to worry about old water sitting in a bowl. Many customers with two or more cats say it’s much easier to keep their pets hydrated and daily upkeep is less work.

Many cat owners notice their cats drink more with AquaPurr. Cats like fresh, moving water, and AquaPurr gives them clean, flowing water whenever they want, instead of stagnant water in a bowl.

Cats often enjoy turning on the water themselves, which makes drinking more fun and natural for them. This mix of fresh water and interaction usually means they drink more and stay better hydrated.

AquaPurr stands out from regular cat fountains because it gives fresh water only when your cat wants it, instead of reusing the same water all day.

Most cat fountains use pumps, filters, and stored water. Even though they keep water moving, you still have to clean them often, change filters, and do regular upkeep.

AquaPurr doesn’t have a reservoir, standing water, or filters to change. Your cat gets fresh water each time they use the sensor, and you skip the hassle of cleaning slime, changing filters, or refilling bowls.

This means a cleaner, quieter, and easier option for you and your cats.

Regular cat fountains keep and reuse the same water, so you have to deal with pumps, filters, cleaning, and refilling often.

AquaPurr hooks up to your home’s water line and gives fresh water only when your cat uses the sensor. There’s no standing water to get dirty and nothing you need to refill.

AquaPurr uses a strong electric valve instead of a pump that runs all the time. This means fewer parts, less upkeep, and a design that lasts longer.

Since AquaPurr doesn’t use a big water tank, it’s less likely to spill, splash, or make a mess like some regular fountains do when cats play with them.

Yes. Most regular cat fountains have a pump that runs all the time, which makes a steady humming or buzzing noise.

AquaPurr doesn’t use a pump. It has an electric valve that lets out fresh water when your cat uses the sensor. You might hear a quick click when it opens, but then you’ll just hear the soft sound of water flowing.

Since there’s no motor running all the time, AquaPurr is much quieter for both you and your pets.

Hardly any.

AquaPurr doesn’t store or reuse water, so there’s no tank to get slimy, no pump to clean, and no filters to swap out.

Most owners just wipe the drinking spout now and then, especially if their cat touches it. Because fresh water comes straight from your water line, there’s much less upkeep than with regular cat fountains.

AquaPurr connects to your home’s water supply with the parts included in the box. Most people set it up themselves by hooking it up under a sink or to a water line. It's included, and the process is much simpler than many people expect.

No. AquaPurr is made for regular homeowners to install without special tools or plumbing know-how.

Most people finish installing AquaPurr quickly by following the instructions. After that, it gives your cat fresh water automatically whenever they use the sensor.

AquaPurr is made to fit standard water lines found in most North American homes.

If you’re not sure about your setup, our team is happy to help you check compatibility before you buy.

AquaPurr can be powered by batteries, a standard power adapter, or both. When both power sources are used together, the batteries automatically take over during a power outage, allowing AquaPurr to continue operating normally.

Battery life typically lasts between 6 and 12 months, depending on usage. This built-in backup ensures your cat can continue accessing fresh water even when household power is interrupted.

Yes. Many kittens learn to use AquaPurr quickly and are curious about the running water.

Like with any new pet product, some cats might need a little time to adjust, but most pick it up fast and enjoy the fresh, moving water.

No.

AquaPurr doesn’t need filters, cartridges, or replacements like regular cat fountains do. Since it gives fresh water straight from your water supply, you don’t have to worry about a filter system inside the fountain.

This means you save money and time since there’s no need to buy or change filters.